TERMS & CONDITIONS OF SALE

1. Introduction

These terms and conditions of sale (the "Terms and Conditions of Sale") will govern the agreement between INGROSSOITALY, ("Ingrosso Italy"), and you (the "Customer") when you purchase goods (the "Goods") from Ingrosso Italy through the website www.ingrossoitaly.com (the "Website"). INGROSSOITALY functions as an intermediary platform wherein we curate products presented by businesses operating within Italy and offer endorsements of said products to our network of resellers.

2. Contract
2.1 Use of the website
To place an order online, you must be of legal age (18 years old and over) and be the final customer. Minors are expressly excluded from this service.
The rights and benefits derived from registering as a participant in the Ingrosso Italy brand loyalty program are indicated in the corresponding section of the Website.
By using the Website and placing orders online, you, as the Customer, agree:
(i) To use the Website for browsing or placing legally valid orders.
(ji) Not to place false or fraudulent orders.
(iii) To provide us with your email, shipping address and/or any other information that may be necessary for properly processing your order in a true and accurate manner. You also agree to the processing of your information by us in accordance with our Privacy Policy.

2.2 Registry
To access to the Website as a visiting user it is no need for the Customer to register in the Website; while in order to place an order in the Website the Customer can register by filing the form provided for this purpose in the Website in which case, a Customer account will be created and the Customer will become part of the Ingrosso Italy fidelity program in force. To all the effects, Ingrosso Italy is the company owner and responsible for the management of said fidelity program, as well as the owner of the Website.
Alternatively, the Customer is free to anonymously place an order online. In such case, the Customer shall only provide Ingrosso Italy with his/her personal data strictly needed to process the order.
We remind you that by creating your Customer account, you will be able to simplify future purchase orders and get advantages such as discounts and priority access to promotions reserved for registered Customers.

2.3 How can I place an order?
To place an order online through the Website please follow these steps:

1. Choose the Goods you wish to purchase and add them to "My Cart".

2. Proceed to checkout.

3. Enter your delivery, personal and company information.

4. Choose a method of payment and click on "Submit Order". By clicking on the "Submit Order" button, you fully agree without reservations to the Terms and Conditions of Sale as contained in the Website at the time of purchase. At this time is recommended that you review your cart to verify that it includes those Products that, effectively, you wish to acquire. Once confirmed the payment, you shall not be able to modify your order.

5. After checking the availability our customer service sends the Customer an e-mail, where information is provided about the payment and delivery.

6. Pay.

7. If your payment is authorized, you will receive an acknowledgment email confirming receipt of your order through an email to the address by you provided at this effect. Except in the circumstances described in sections 2.3 and 2.4, the acknowledgement email confirming receipt of your order constitutes Ingrosso Italy's acceptance of your order and will be deemed to be a binding contract between you and Ingrosso Italy.

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It is advisable that you print out and/or save a copy of the Terms and Conditions when you place an order with us, as well as a copy of the acknowledgment email confirming receipt of your order.
Ingrosso Italy reserves the right to change and update these Terms and Conditions without notice at any time. Changes and updates to these Terms and Conditions will be published and available to Customers on the Website at all times. Please also bear in mind that the Terms and Conditions of Sale applicable to your order cannot be changed once you receive the acknowledgment email from Ingrosso Italy confirming receipt of your order.

2.4 Availability of Goods
Successful completion of your online order is subject to the availability of Goods. Ingrosso Italy makes its best efforts to ensure the availability of all Goods sold on its Website.
If the Goods you have ordered are not available you will be immediately informed by email and reimbursed the price paid within the same method of payment you did the acquisition.

2.5 Availability of the services
The Products offered over this Website are only available for delivery to the countries of the European Union.

2.6 Verification of data
Before your order is processed, Ingrosso Italy may check the information provided. This includes verifying the address and solvency of the Customer, or the existence of a potential fraud. In case of suspected fraud, Ingrosso Italy may conduct a partially automatic check of all purchases in order to filter purchases considered to be abnormal or suspicious or suspected of fraud.
Any suspected fraud will be investigated and the Customer may be reported to the competent authorities, which may then take action against the Customer.

3. Price and payment
3.1 Prices and currency
The prices and offers on the Website are exclude of VAT (Value added tax),  shipment costs, which will be added to the total amount due and indicated at the time the order is placed. The prices and offers on the Website are only valid for orders placed online through the Website. Website prices and offers may differ from prices and offers at Ingrosso Italy retail stores around the world. Ingrosso Italy may apply an automated system to determine the prices of the products for sale on our Website. This system determines the price of our products according to different reference variables, so that prices may change from time to time.
Changing your country may affect the price of the Goods as a result of currency exchange rates or country-specific prices.

3.2 Method of payment
You can pay for your order by bank transfer, for which you will find details and information in the e-mail you received from our company after placing your order.

3.3 Value added tax
In order to charge the applicable VAT according to distance selling regulations, it will be deemed that your delivery address is in the Member State shown in the shipment address All online purchases are subject to VAT.

We will apply the legal VAT rate in force within the Member State where the package will be delivered
You expressly authorize us to issue an electronic invoice. However, you may indicate your wish to receive a printed copy of your invoice at any time. In that case, we will issue and send you a printed invoice.

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4. Delivery
4.1 Delivery: Where and when
Deliveries are made from Monday to Friday. There will be no deliveries on weekends or local holidays. Orders can only be delivered to office addresses.
No items will be delivered to areas where customs duties apply or to PO Boxes.
For the purposes of these Terms and Conditions of Sale, it will be considered that "delivery" has taken place or that a shipment has been "delivered" when the Customer or a third party duly designated by the Customer is in possession of the Goods. For these purposes, the person collecting the package at the shipment address indicated by the Customer will be asked to sign for your package. If a third party collects the package for you, such third party must present proof that you your company authorized them to collect your package, including, at least, the following information: acknowledgement email confirming receipt of your order and copy of the National ID Card, Alien ID Card or Passport of the Customer, as appropriate.

4.2 Delivery times
Orders shall be delivered within the term set forth in the Website according to the delivery method, within then within a maximum of thirty (30) days of the date of the order confirmation. Once your order has been dispatched, you will receive an email with the expected delivery date.

5. Shipment fees
Shipment fees are applied to every order. The Customer can see the shipment fees when ordering the Goods, updated regularly.

6. Returns policy
6.1 Legal right of withdrawal
The return of the products is only permissible in the event that the product is found to be defective. In order to return your Goods, simply notify Ingrosso Italy of your intention to return the Goods. To do so, please contact Ingrosso Italy by email at contact@ingrossoitaly.com informing of your decision to withdraw your order through an unequivocal statement.
Upon receipt of the product, you are afforded a (3) day period within which to promptly notify Ingrosso Italy of any defects in any of the items. Subsequently, you are granted an additional (3) day period to effect the return of the products to Ingrosso Italy.
The requisite shipping instructions shall be furnished to you by our customer service through electronic mail or via the WhatsApp messaging platform. As soon as Ingrosso Italy is in possession of the Goods or, if you are using a courier service, as soon as Ingrosso Italy receives the Goods, Ingrosso Italy will make a refund for the value of the Product, in the form of original payment within no more than three (3) days. Notwithstanding the foregoing, we may retain the refund until we receive the Goods or until the Customer provides proof of having returned the Goods, whichever occurs earlier.

6.2 Common provisions for returns
You may only return purchased Goods:
a) That are unwashed and unworn (excepting reasonable wear and tear as a result of checking and trying on the Goods).
b) That are complete (two-piece sets must be returned together).
c) That have all tags on (including hygiene seals in certain goods).

You may return Goods in the following way:
Return by courier for collection at home. Together with your Goods, you will receive a delivery slip, the instructions on how to return purchases and a return mailing label. Simply pack the defective Goods to return (you may use the original packaging), contact the courier service arranged by Ingrosso Italy by calling the telephone number you will find in the return instructions and arrange a pick-Up date and time.

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The Customer must bear the direct cost of returning the Products.

6.3 If a product if defective
If you consider that the Goods you have purchased are defective, please contact Ingrosso Italy and tell us about it in order to proceed with your return through our Customer Service Department (section 13 of this Terms and Conditions of Sale).
You may return the Goods using any of the methods available for returns. Ingrosso Italy will then check the condition of the Goods and refund the price, within fourteen (14) days of the date on which we send you an email confirming the refund or replacement of your purchase.
The foregoing is established without prejudice to your rights as a consumer, as established in the consumer protection regulations and, in particular, to the right of guarantee.

6.4 Exchanges
Unfortunately, we are currently unable to accept exchanges.

6.5 Returning gifts
To return a gift, please contact the person who purchased the gift and ask them to follow the return instructions. Refunds on returns will be made in the form of original payment.

6.6 Information on refunds
Refunds will be made in the form of original payment. With the exception of conditions 6.1 and 6.2, Ingrosso Italy will not make any refunds until the Goods concerned have been received and their condition has been inspected at the warehouse. Once the condition of the Goods has been verified, the relevant amount will be refunded, as appropriate, within fourteen (14) days of the date Ingrosso Italy receives the Goods returned.

6.7 Product Warranty
All Ingrosso Italy Products enjoy the legal guarantee established by virtue of the consumer and user regulations applicable to these Terms and Conditions of Sale.

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7. Promotion codes

7.1 According to their terms and conditions, promotion codes are applied to one item only or to benefit from a discount in your order within the period for which they are valid

7.2 Promotion codes are personal and non-transferable. They can only be used for online purchases. You are not allowed to sell, exchange or assign promotion codes. Promotion codes cannot be uploaded or shown on websites or other media for the purposes of making them available to the public, presenting them as gifts, selling them or making other exchanges. Promotion codes cannot be used for commercial purposes.

7.3 You can only use one promotion code per item and order. Promotion codes cannot be combined with other offers or special promotions.

7.4 Promotion codes cannot be exchanged for money.

7.5 Ingrosso Italy has no obligation whatsoever to re-issue or return promotion codes. However, if Ingrosso Italy decides, at its own discretion, to re-issue or return a promotion code, you will need to present a copy of your promotion code. Always keep a copy of your promotion codes, as you will be asked to present them in order to benefit from promotion code re-issues or returns.

7.6 Ingrosso Italy reserves the right to immediately cancel a promotion code if it is suspected that the promotion code is being used incorrectly or in violation of any of the previous conditions or if there is sufficient cause to cancel it.

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8. Validity of offers ("Promotions")
Promotional offers shown on the Website to increase the sale of certain Goods are only valid while shown on the Website, unless otherwise specified on the Website.

9. Liability
9.1 These Terms and Conditions of Sale describe all of the obligations and the liability of Ingrosso Italy in connection with the supply of Goods. No other guarantees, conditions or terms will be binding upon Ingrosso Italy, with the exception of those expressly contained in these Terms and Conditions of Sale.

9.2 Subject to the provisions of section 9.4, the maximum aggregate liability of either Party to the other in relation to any type of claims or claims associated with these Terms and Conditions of Sale, whether in contract, warranty, condition, tort, strict liability, statute or otherwise, ARE LIMITED TO THE AMOUNT PAID TO INGROSSO ITALY FOR THE GOOD IN QUESTION.

9.3 Subject to the provisions of section

 

9.4, UNDER NO CIRCUMSTANCES, WHETHER AS A RESULT OF BREACH OF CONTRACT, WARRANTY, CONDITION, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE WILL EITHER PARTY BE HELD LIABLE BY THE OTHER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES.

9.4 Nothing in these Terms and Conditions of Sale limits or excludes Ingrosso Italy's liability for (i) death or injuries caused as a result of Ingrosso Italy's negligence, (ii) fraud, (iii) breach of obligations under the domestic laws in force, or (iv) any liability which cannot be excluded by law.

10. Privacy
The information on the processing of Participants' personal data is included in the Privacy Policy available at the following link.

11. Applicable law
Purchases made on the Website under these Terms and Conditions are subject to the laws of Italy.

12. Competent jurisdiction
Any dispute or controversy that may arise from the application or construction of these Terms and Conditions of Sale, as well as from the contracts herein incorporated, will be submitted to the Courts and Tribunals of the city of Montecosaro, which Courts and Tribunals will have exclusive competence on such matters. However, if the Customer has the status of consumer according to the applicable law for the protection of consumers and users of the place where the offer of our products is addressed in relation to the disputed transaction, the competent courts shall be those of the place of residence of the consumer.

13. Contact us
If you have any questions or concerns in relation to your order, please contact Ingrosso Italy Customer Service by e-mail or by phone:

INGROSSOITALY:
Via Marche, 2, 00187 Montecosaro MC, Italy
E-mail: contact@ingrossoitaly.com
Ingrosso Italy Customer Service telephone +39 329 755 1382, Monday to Friday (except national holidays) (from 9AM to 9PM), and weekend (from 10AM to 6PM) (except national holidays).

If you purchased Products from us through our Website within the European Union Countries, Norway, Liechtenstein or Island, and according to European Union Regulation n° 524/2013, you may be entitled to seek to settle the consumer dispute with us out-of court, through the EU platform for online dispute resolution which is available at http://ec.europa.eu/consumers/odr/.